A suite of specialized multilingual agents for reception, sales, booking, billing, emergency escalation, win-back, enterprise helpdesk, and legal/clinical intake.
Answers, qualifies, routes, and captures clean messages.
Turns buying intent into complete quote requests.
Captures service, appointment type, name, and preferred time.
Collects billing context and routes carefully.
Detects urgent language and escalates quickly.
Handles consent-aware reactivation calls.
Captures system, priority, owner, and impact.
Collects safe intake without giving advice.
Natural intake, booking, routing, and escalation.
Portugal Portuguese prompts and speech gathering.
Spanish qualification and transfer language.
French caller greeting, capture, and follow-up.
Urdu greeting, intake, confirmation, and escalation.
Caller can ask for a person, representative, operator, manager, or transfer at any time.
Urgent phrases mark the call for fast follow-up and avoid over-automation.
The agent asks one thing at a time: need, name, preferred time.
Every turn is logged with language, transcript, confidence, summary, and QA score.
Booking, quote, billing, urgent, complaint, regulated escalation, human transfer, and general message.
Acknowledge the caller, reduce friction, explain the benefit, ask one easy next question, and confirm the next action.
Escalates medical, legal, financial, refund, complaint, emergency, and angry-caller situations instead of improvising.
Captures need, detail, name, preferred time, language, intent, transcript, confidence, and next action.
Scores capture quality, confidence, conversion, safety, and clarity so the front desk improves over time.
The full model spec is available at /api/voice-agent/model for future Codex and LLM upgrades.
Point your Twilio phone number voice webhook to:
POST https://YOUR_DOMAIN/webhooks/twilio/voice
Status callback:
POST https://YOUR_DOMAIN/webhooks/twilio/voice/status